B2B Debt Collection Agency FAQs

A Comprehensive Debt Recovery Solution for Businesses of All Sizes

An easy-to-use debt collection services designed to boost your receivables

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How do you recover outstanding debts?

At Kenstone Capital, our b2b debt recovery process includes combination of letters, e-mails and telephone calls made in the local language of the debtors. The exact sequence of our letters and calls will be based on the value of the debt, the response of the debtor, and in compliance with the law. Initially, a reminder letter is sent to the debtor within 48 hours of receipt of the case, with a follow-up call usually made between 1 to 10 days after the first confirmation has been sent. If there is no positive response from the debtor, then between 2 to 3 reminder letters are sent and further calls are made to the debtor at various intervals depending on the region. If we are not successful in collecting your debt during this phase then we will provide you with our recommendations for next steps, such as legal action, including the estimated costs and timescales.

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How do you reach the debtor?

We try to reach the debtor through email, phone calls and sometimes even by fax, depending on the available information. We also attempt to identify additional information and trace the debtor in order to get in contact. In some cases, our agents may be used to trace or visit the debtor’s business premises.

Can you recover the debts that are more than 90 days old?

When it comes to collecting late debts, we do consider old invoices, but in general, the older the particular case, the lower the probability of full collection. If the oldest invoice is due for more than 180 days, an extra 2% fee will be paid on top of the standard commission rate after a successful recovery.

How long does it take, on an average, to manage every case?

It usually takes about 90 days to deal with each case. This also varies depending on the status of contact with the debtor. If we are not successful in the initial stage, we will provide you with our recommendations for further action.

What kind of information do you need from me during debt collection?

When you put a debt with us, we ask for as much details as you can give us. Generally we need invoices and contracts, but also account statements and accurate contact details for the debtor.

Can we put multiple cases in with you?

Sure, you can put as many cases as you want us to manage. You can also place a case with us and continue to make claims as they have been delayed.

What would you do when the name or address of the debtor changes during the debt collection process?

By informing the debt collection agency about such updates, you will avoid being charged extra costs for the necessary reminders, address searches, asset determinations, etc.

What are the upfront costs, if any?

In general, we don’t have any upfront costs. We charge only an introduction fee depending on the location of the debtor. This is a one-off fee, after which we charge only a commission for a successful collection.

Who do I ask for updates?

You can either contact case manager who is handling the case in KenStone Capital or by contacting the Customer Relationship Team member that is assigned to you.

What is the minimum amount of debt that can be collected?

There’s no fixed threshold for us to collect. The amount of the debt, however, determines the prices that we charge

When do you advise taking legal action?

When the amicable procedure is not successful, the request for legal action will be determined by the collector. This is dependent on the financial condition of the debtor, the age of the debt, the approximate cost of legal proceedings, the available evidence and the likelihood of success. The timescale and expense of legal proceedings can vary depending on the country of the debtor and the amount of the debt. This is the consumer’s decision only to take legal action, and the costs must be paid by the consumer.

Can I be charged a fee if I withdraw my debt during the friendly process?

If you want to withdraw the case against our recommendation during the amicable process, a withdrawal fee will apply. However, at the end of our amicable phase, you can choose to close the file at no extra charge.

My debtor made a payment just after the start of the case introduction. Do I have to pay?

You become a customer as long as you can place a case with us. This ensures that all payments received by your debtor after our involvement will be subject to our accountability fees. Please note that our debt collectors immediately start debt collection activities once you place a case.

Does the debtor have to pay the debt settlement costs and default interest?

Yes, if the receivable is valid, the debtor must pay the expense of debt recovery and default interest in compliance with the Compensation Act.

How long your amicable (non-legal) debt collection process take?

The collection process takes varying periods of time depending on the circumstances of the claim. Usually, after three months of effort, we will make a recommendation for the next move, which may or may not include legal action.

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